FAQ

Good questions. Simple answers.

Is the fitting really free?

Yes. Your personal fitting is complimentary. Try JGP, compare the feel, and ask questions without buying anything.

Can JGP help with my foot, knee, or back pain?

JGP Welshoes are footwear, not a medical treatment. A fitting lets you evaluate comfort and fit; it cannot diagnose a condition or guarantee pain relief. For persistent pain, speak with a qualified healthcare professional.

What should I bring to a fitting?

The shoes you wear most and the socks you normally wear with them. That makes it easier to compare fit and feel during your visit.

How long is the appointment?

Plan for about 15 minutes for your personal fitting. You may want a little extra time for questions or trying additional styles.

Do I need to make a decision on the spot?

No. The fitting is a chance to explore. Take your time and choose what feels right to you.

What is your return policy?

Fit issues? Contact us first and we'll make it right. See our full return policy at checkout for details.

How do JGP sizes run?

Every product page carries fit notes for that model. As a rule: true to size with a structured toe box — if you prefer extra room across the toes, go up half a size.